Sycamore Networks

Support Services for Network Access Products

Sycamore maintenance service options for network access products include support for both hardware and software. Our in-house experts and highly scalable network of global partners stand ready to deliver exceptional customer service anywhere in the world.

All customers with maintenance contracts benefit from 7 x 24 access to our Technical Assistance Center (TAC) and Software Resource Center – valuable support resources designed to help you resolve issues quickly and effectively.

A Sycamore maintenance contract:

  • Ensures priority access to TAC support and software updates
  • Helps you meet the requirements of your customers' SLAs
  • Prevents service disruptions and minimizes downtime
  • Augments and assists your in-house support staff
  • Enhances product performance and network availability

Network Access Products Services & Support Options

Use the links below to access a detailed Service Description of each maintenance option.

  • Advance Replacement Plus
    Advance exchange, with same-day or next-day shipping of replacement product(s) for eligible RMA requests; 7 x 24 priority access to Technical Assistance Center; software upgrades and updates
  • Extended Warranty Plus
    20-day repair/return, with replacement product(s) shipped within 20 business days of Sycamore's receipt of the malfunctioning product(s); 7 x 24 priority access to Technical Assistance Center; software upgrades and updates
  • Software Plus
    7 x 24 priority access to Technical Assistance Center; software upgrades and updates
  • Software Plus for ENvision Plus
    7 x 24 priority access to Technical Assistance Center; software upgrades and updates
Top of Page