Sycamore Networks

Optical Switching Products Services & Support

For intelligent optical switching and SONET/SDH-to-mesh network migration deployments, Sycamore Networks is uniquely qualified to meet the expectations of top tier customers.

Sharply focused in-house capabilities, augmented by an established network of global partners and highly scalable resources, allow Sycamore to move quickly and supply the highest quality network service in any geographic region, to get you to your network goals efficiently and cost-effectively:

  • Assess and augment your in-house skills and optical networking capabilities
  • Create a service and support plan tailored to your customers' SLAs
  • Accelerate knowledge transfer, training, and process development
  • Minimize time to deployment and to migrate and provision traffic
  • Ensure carrier-class architectural integrity and ongoing network availability

Optical Switching Services & Support Offerings

  • Optical Switching Deployment Services (EFI&T)
    Comprehensive EFI&T services, from consulting to final turn-up and test, provided by networking professionals with extensive project management skills and deployment experience
  • Optical Switching Support Services
    First Line Maintenance, spares management, and field support programs deliver high quality network support services designed to meet your customers' SLAs anywhere in the world
  • Optical Switching Product Training
    Gain the knowledge you need to quickly convert a Sycamore intelligent optical switching solution into new service provisioning and revenues
  • Global Technical Assistance Center (TAC)
    Call from anywhere, at any time (7 x 24 x 365), to get expert advice and technical assistance from a Sycamore Network Support Engineer
  • Online Support - SOLAR®
    Our Web-based customer service resource and interactive database for optical switching products – find the answer to your question, log a technical case, or access information, right from your computer
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