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Anywhere, Anytime Access to Technical Resources

Online Support

Sycamore web-based support resources eliminate processing delays in responding to requests for information and offer fast access to proven solutions for easily-resolved issues.

For all customers WITH a maintenance contract:

The Sycamore OnLine Technical Assistance Resource – SOLAR® – offers a quick, simple way to get information about all of our products (e.g., product advisories, support documentation, and software updates). In addition, customers can open, update, and monitor technical support cases and Return Material Authorizations (RMAs).

For all customers WITHOUT a maintenance contract:

Select Access Product User Manuals are available below. To request a Return Material Authorization (RMA), please complete the RMA Form designed for customers without a maintenance contract.

Product Manuals
	Channelized Router Hub Module Set Reference & User's Guide (PDF 955 KB) Provides installation and operating procedures for a Channelized Router Hub module set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): Channelized Router Hub Module Ref. & User's Guide (for R15.2) (PDF 1196 KB)
	Channelized Router/8 Module Ref & User's Guide (DNX R17.4.2.1) (PDF 649 KB) Provides installation and operating procedures for a Channelized Router/8 module set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): Channelized Router/8 Module Ref & User's Guide (DNX R17.3) (PDF 1292 KB) Channelized Router/8 Module Set Reference & User's Guide (DNX R17.4) (PDF 1296 KB)
	CPX Module Set Reference & User's Guide (Rel 17.4.2.1) (PDF 587 KB) Provides installation and operating procedures for a CPX module set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): CPX Module Set Reference & User's Guide (DNX R17.0) (PDF 580 KB) CPX Module Set Reference & User's Guide (Rel. 17.4.2) (PDF 580 KB)
	DNX Accessories Guide (PDF 1158 KB) Provides information on accessories that facilitate the installation and operation of the DNX Series Multiservice Access Concentrator and Access Gateway family of products.
	DNX Enterprise MIB Guide (DNX R17.4.2 / DNX-1u 4.0) (PDF 2851 KB) Provides information on the DNX Enterprise MIB, which is used to control DNX Series equipment via an SNMP Network Management System interface. Additional File(s): DNX Enterprise MIB Guide (DNX R17.0/ DNX-1u R4.0) (PDF 2747 KB) DNX Enterprise MIB Guide (DNX R17.4/ DNX-1u 4.0) (PDF 2822 KB)
	DNX Quick Install & Setup Guide (DNX R17.3) (PDF 1145 KB) Provides instructions for mounting a DNX or PSX chassis into a rack, installing power supplies, installing the System Manager Controller card set, installing interface and application module sets, and installing the N+1 Protection Switch. Additional File(s): DNX Quick Install & Setup Guide (PDF 925 KB) DNX Quick Install & Setup Guide (R17.0) (PDF 920 KB)
	DNX-11 Reference & User's Guide (DNX R17.4.2.2) (PDF 3375 KB) Provides installation and operating procedures for the DNX-11 Multiservice Access Concentrator. Additional File(s): DNX-11 Reference & User's Guide (DNX R17.4.2.1) (PDF 3216 KB) DNX-11 Reference & User's Guide (DNX R17.4.2.2) (PDF 5180 KB)
	DNX-11/-4 Reference & User's Guide (DNX R17.3) (PDF 4380 KB) Provides installation and operating procedures for the DNX-11 Multiservice Access Concentrator. Additional File(s): DNX-11/-4 Reference & User's Guide (DNX R17.3) (PDF 4380 KB) DNX-11/-4 Reference & User's Guide (DNX R17.4) (PDF 4467 KB)
	DNX-11/88 & PSX-5300 Troubleshooting Guide (DNX R16.3 & 16.3 FP2) (PDF 884 KB) Provided to assist network operations staff in managing a network including DNX series Multiservice Access Concentrator, PSX-5300 Protection Switch, and ENvision EMS products. Additional File(s): DNX-11/88 & PSX-5300 Troubleshooting Guide (DNX R16.0) (PDF 593 KB) DNX-11/88 & PSX-5300 Troubleshooting Guide (DNX R16.3) (PDF 990 KB)
	DNX-1u Reference Guide (Release 4.0) (PDF 3419 KB) Provides specifications and reference data to assist in network planning for the DNX-1u Access Gateway Additional File(s): DNX-1u Reference Guide (Release 4.0) (PDF 4965 KB)
	DNX-1u User's Guide (Release 4.0) (PDF 2648 KB) Provides specifications and reference data to assist in network planning for the DNX-1u Access Gateway Additional File(s): DNX-1u User's Guide (Release 4.0) (PDF 4419 KB) DNX-1u User's Guide (Release 4.0) (PDF 4437 KB)
	DNX-1u User's Guide Release 4.0 (PDF 4437 KB) Provides procedures, specifications and reference data to assist in network planning for the DNX-1u Access Gateway Additional File(s): DNX-1u User's Guide Release 4.0 (PDF 4437 KB) DNX-1u User's Guide Release 4.0 (PDF 4419 KB)
	DNX-88 Reference & User's Guide (DNX R17.4.2.2) (PDF 4186 KB) Provides installation and operating procedures for the DNX-88 Multiservice Access Concentrator. Additional File(s): DNX-88 Reference & User's Guide (DNX R17.4.2.2) (PDF 6170 KB) DNX-88 Reference & User's Guide (DNX R17.4.2.2) (PDF 4269 KB)
	DS0-DP Module Set Reference & User's Guide (DNX R17.0) (PDF 699 KB) Provides installation and operating procedures for a DS0-DP module set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): DS0-DP Module Set Reference & User's Guide (DNX R16.3) (PDF 515 KB)
	E3 Module Set Reference & User's Guide (DNX R17.4) (PDF 543 KB) Provides installation and operating procedures for an E3 module set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): E3 Module Set Reference & User's Guide (PDF 675 KB) E3 Module Set Reference & User's Guide (DNX R17.0) (PDF 535 KB)
	ENvision EMS User's Guide (PDF 4454 KB) Facilitates the network planning, installation and operation of the ENvision Element Management System.
	ENvision NMS User's Guide Release 3.4 SP2 (PDF 12866 KB) Facilitates the network planning, installation and operation of the ENvision Network Management System. Additional File(s): ENvision NMS User's Guide Release 3.4 (PDF 14725 KB) ENvision NMS User's Guide Release 3.4 SP1 (PDF 12868 KB)
	ENvision Plus Connection API User’s Guide 3.0 (PDF 197 KB) Provides information about integrating third-party applications with the ENvision Plus DB Application Program Interface (API). Additional File(s): ENvision Plus Connection API User’s Guide 2.0 (PDF 85 KB)
	ENvision Plus NMS Help file for Release 3.1 (CHM 12541 KB) Facilitates the installation and operation of the ENvision Plus Network Management System. (The file must be downloaded to your computer.) Additional File(s): ENvision Plus NMS Help file for Release 2.4 (CHM 12431 KB) ENvision Plus NMS Help File for Release 2.5 (CHM 12534 KB)
	ENvision Plus NMS User's Guide for NBI Release 3.3 SP1 (PDF 13209 KB) ENvision Plus NMS User's Guide Additional File(s): ENvision Plus NMS User's Guide for NBI Release 3.3 SP1 (PDF 13209 KB) ENvision Plus NMS User's Guide for Release 3.4 (PDF 14725 KB)
	ENvision Plus Users Guide for Release 3.3 (PDF 13203 KB) ENvision Plus Users Guides Additional File(s): ENvision Plus Users Guide for Release 3.3 (PDF 13203 KB) ENvision Plus Users Guide for Release 3.3 (NBI) (PDF 13202 KB)
	Hybrid DS3 Module Set Reference & User's Guide (DNX R17.0) (PDF 923 KB) Provides installation and operating procedures for a Hybrid DS3 module set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): Hybrid DS3 Module Set Reference & User's Guide (DNX R16.2.1) (PDF 1257 KB) Hybrid DS3 Module Set Reference & User's Guide (DNX R16.3) (PDF 928 KB)
	IAB-3000 Maintenance & Testing Procedures (PDF 1353 KB) Describes off-line testing procedures for IAB-3000 interface modules.
	IAB-3000 Reference & User's Guide (R8.05.01) (PDF 8517 KB) Provides installation and operating procedures for the IAB-3000 Integrated Access Bank. Additional File(s): IAB-3000 Reference & User's Guide (R5.03.02) (PDF 11042 KB) IAB-3000 Reference & User's Guide (R5.03.04) (PDF 8365 KB)
	Intelligent Switch Patch - Manual Controlled (PDF 1466 KB) Provides in-depth information about the Intelligent Switch Patch system (ISP) to instruct users in both the installation and operation of the ISP via the Manual interface.
	Intelligent Switch Patch - Terminal Controlled (PDF 2394 KB) Provides in-depth information about the Intelligent Switch Patch system (ISP) to instruct users in both the installation and operation of the ISP via the Terminal interface.
	Intelligent Switch Patch - VIRtuoso Controlled (PDF 2652 KB) Provides in-depth information about the Intelligent Switch Patch system (ISP) to instruct users in both the installation and operation of the ISP via the VIRtuoso interface.
	LPM LEDPatch Digital Patch System User's Guide (PDF 1581 KB) Facilitate the network planning, installation and operation of the LPM LEDPatch Digital Patch System.
	OC3 Module Set Reference & User's Guide (DNX R17.4.2) (PDF 1543 KB) Provides installation and operating procedures for an OC3 module set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): OC3 Module Set Reference & User's Guide (DNX R17.4) (PDF 1445 KB) OC3 Module Set Reference & User's Guide (DNX R17.4) (PDF 1530 KB)
	OC3-II Module Set Reference & User's Guide (R17.4.2.1) (PDF 748 KB) Provides installation and operating procedures for an OC3-II module set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): OC3-II Module Set Reference & User¡¯s Guide (17.4) (PDF 1602 KB) OC3-II Module Set Reference & User¡¯s Guide (17.4.2) (PDF 1610 KB)
	OC3X-II Module Set Reference & User's Guide (DNX R17.0) (PDF 1563 KB) Provides installation and operating procedures for an OC3X-II module set installed in a DNX Series Multiservice Access Concentrator.
	Octal High Speed Data Module Set Reference & User's Guide (DNX R17.4.2.1) (PDF 704 KB) Provides installation and operating procedures for an Octal High Speed Data Module Set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): Octal High Speed Data Module Set Reference & User's Guide (DNX R17.0) (PDF 686 KB) Octal High Speed Data Module Set Reference & User's Guide (DNX R17.3) (PDF 695 KB)
	Octal T1/E1 Module Set Reference & User's Guide (DNX R17.4.2.2) (PDF 427 KB) Provides installation and operating procedures for an Octal T1/E1 module set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): Octal T1/E1 Module Set Reference & User's Guide (DNX R17.4) (PDF 693 KB) Octal T1/E1 Module Set Reference & User's Guide (DNX R17.4.2.2) (PDF 427 KB)
	Octal T1/E1 with APS Module Set Reference & User's Guide (DNX R17.4.2.2) (PDF 502 KB) Provides installation and operating procedures for an Octal T1/E1 APS module set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): Octal T1/E1 with APS Module Set Reference & User's Guide (DNX R17.0) (PDF 808 KB) Octal T1/E1 with APS Module Set Reference & User's Guide (DNX R17.4) (PDF 847 KB)
	Octal Voice Frequency Module Set Reference & User's Guide (PDF 483 KB) Provides installation and operating procedures for an Octal Voice module set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): Release 16.1 (PDF 721 KB) Release 16.3 (PDF 510 KB)
	OM Series TL1 Reference Guide (Release 4.6.13) (PDF 1317 KB) Provides a list of TL1 commands that can be used to manage the OM1000 or OM4000 Optical Multiplexer. Additional File(s): OM Series TL1 Reference Guide (PDF 1327 KB)
	OM Series User Interface Guide (Release 4.6.13) (PDF 2595 KB) Provides general information on facilities provided by internet browser-based user interface for OM1000 and OM4000 Optical Multiplexers. Additional File(s): OM Series User Interface Guide (Release 4.5.7 + TXC6) (PDF 3508 KB) OM1000 User Interface Guide (PDF 1777 KB)
	OM Series Alarm Clearing Procedures (PDF 1406 KB) Provides alarm clearing and module replacement procedures for the User Interface for the OM1000 Optical Multiplexer. Additional File(s): OM1000 Alarm Clearing Procedures (PDF 1285 KB)
	OM1000 Commissioning Procedures (PDF 360 KB) Provides the procedures you must perform on a newly installed OM1000 network element to commission it.
	OM1000 Hardware Description (PDF 588 KB) Provides a description of the hardware that makes up the OM1000 Optical Multiplexer and its tributary cards.
	OM1000 Installation Procedures (PDF 1012 KB) Contains procedures necessary to install an OM1000 network element. Additional File(s): OM1000 Installation Procedures (PDF 1004 KB)
	OM4000 Commissioning Procedures (Release 4.6.13) (PDF 649 KB) Provides the procedures you must perform on a newly installed OM4000 network element to commission it. Additional File(s): OM4000 Commissioning Procedures (PDF 463 KB)
	OM4000 Hardware Description (Release 4.6.13) (PDF 1152 KB) Provides a description of the hardware that makes up the OM4000 Optical Multiplexer and its tributary cards. Additional File(s): OM4000 Hardware Description (PDF 808 KB)
	OM4000 Installation Procedures (Release 4.6.13) (PDF 2898 KB) Contains procedures necessary to install an OM4000 network element. Additional File(s): OM4000 Installation Procedures (PDF 2220 KB)
	OM4000 System Guide (Release 4.6.13) (PDF 546 KB) Provides a description of the system components and supported applications of the OM4000 Optical Multiplexer. Additional File(s): OM4000 System Guide (Release 4.5.7 + TXC6) (PDF 1004 KB)
	PSX-5300 Reference & User's Guide (DNX R17.4) (PDF 978 KB) Provided to facilitate the network planning, installation and operation of the PSX-5300 N+1 Protection Switch when used in conjunction with the DNX-11 or DNX-88 Multiservice Access Concentrator. Additional File(s): PSX-5300 Reference & User's Guide (DNX R17.0) (PDF 964 KB) PSX-5300 Reference & User's Guide (DNX R17.4) (PDF 961 KB)
	Quad DS1 Module Set Reference & User's Guide (PDF 599 KB) Provides installation and operating procedures for a Quad DS1 module set installed in a DNX Series Multiservice Access Concentrator.
	Quad OCU Module Set Reference & User's Guide (DNX R17.0) (PDF 389 KB) Provides installation and operating procedures for a Quad OCU module set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): Quad OCU Module Set Reference & User's Guide (DNX R12.1) (PDF 590 KB) Quad OCU Module Set Reference & User's Guide (DNX R16.3) (PDF 565 KB)
	S-DNX Configuration Guide (PDF 1290 KB) Features, operation, hardware expansion, and connections for the S-DNX
	SpanNet Router Series Reference & User's Guide (PDF 2270 KB) Facilitate the network planning, installation and operation of the SpanNet Router family of products.
	SPS-1000 Reference and User's Guide (Release 2.2) (PDF 2613 KB) Provides installation and operating procedures for the SPS-1000 Signal Processing System. Additional File(s): SPS-1000 Reference and User's Guide (Release 1.2) (PDF 4350 KB) SPS-1000 Reference and User's Guide (Release 2.1) (PDF 2486 KB)
	STM1 Module Set Reference & User's Guide (DNX R17.4.2) (PDF 1737 KB) Provides installation and operating procedures for an STM1 module set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): STM1 Module Set Reference & User's Guide (DNX R17.4) (PDF 1706 KB) STM1 Module Set Reference & User's Guide (DNX R17.4) (PDF 1733 KB)
	STM1-II Module Set Reference & User's Guide (R17.4) (PDF 1621 KB) Provides installation and operating procedures for an STM1-II module set installed in a DNX Series Multiservice Access Concentrator.
	STM1-II Module Set Reference & User¡¯s Guide (DNX R17.4.2.1) (PDF 885 KB) STM1 Module Set Reference & User's Guide (DNX R17.4) (PDF 1733 KB) Provides installation and operating procedures for an STM1-II module set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): STM1-II Module Set Reference & User¡¯s Guide (DNX R17.4) (PDF 1569 KB) STM1-II Module Set Reference & User¡¯s Guide (DNX R17.4.2) (PDF 1579 KB)
	STM1-II Module Set Reference & User's Guide (DNX R16.2.2 FP2) (PDF 1972 KB) Provides installation and operating procedures for an STM1-II module set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): STM1-II Module Set Reference & User's Guide (DNX R16.2.2 FP2) (PDF 1972 KB) STM1X-II Module Set Reference & User's Guide (DNX 17.0) (PDF 1594 KB)
	STS1 Module Set Reference & User's Guide (PDF 764 KB) Provides installation and operating procedures for an STS1 module set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): Release 15.1.4 (PDF 795 KB) Release 16.2.1 (PDF 762 KB)
	Terms & Acronyms for Access Products (PDF 1256 KB) Terms and Acronym Guide for Access Products
	Test Access Module Set Reference & User's Guide (DNX R17.0) (PDF 317 KB) Provides installation and operating procedures for a Test Access Module set installed in a DNX Series Multiservice Access Concentrator. Additional File(s): Test Access Module Set Reference & User's Guide (DNX R16.0) (PDF 492 KB) Test Access Module Set Reference & User's Guide (DNX R16.3) (PDF 504 KB)
	VSU3566 Dual Port Video Service Unit Series (PDF 125 KB) Provides installation and operation procedures for the VSU3566 Series Dual Port Video Service Unit.

Compliance Documents
	General Finish Specification (PDF 80 KB)
	General Restricted Substance Specification (PDF 62 KB)
	Access Products Disposal & Recycling Guide (PDF 7142 KB) Provides disposal and recycling instructions for ERI products in accordance with European Union WEEE directives.